Chromebook Support

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The resources below can help troubleshoot issues and answer how-to questions that you may have about the Chromebooks. Follow the troubleshooting tips in order to resolve your issue quickly. You can order an additional charger or a replacement charged by visiting Attronica's secure site for Hanover County Public Schools. 

First Steps

Because the Chromebook is mainly web-based, the following will resolve most issues that may occur while using web-based tools such as Schoology. 

  1. Clear the browsing cache and relaunch the Chrome browser. If the first step doesn’t resolve the issue, go on to step two.
  2. Shut down and restart the Chromebook (this will also apply important updates that may resolve the issue). If the second step doesn’t resolve the issue, go on to step three.
  3. Remove the student profile from the Chromebook and then re-add it. 

Next Steps

If the above steps do not resolve the issue, try exploring the following resources that provide more in-depth troubleshooting and how-to tips.

Final Steps

If you continue to have issues with the Chromebook or if it is physically damaged in some way, please do the following:

  1. Do not try to repair the device yourself or take it somewhere to be repaired.
  2. Alert one of your student’s teachers. They will arrange for your student to visit the help desk at school where the device will be serviced or replaced.
  3. Student passwords can be reset by teachers and staff at the school. Online students can submit a support ticket using the HCPS Student Support Portal.
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